At roots., your satisfaction is at the heart of what we do. If something doesn’t feel right with your order, we’re here to make it right.
You may request a return within 14 days of receiving your order.
Items must be unused, unopened, and in their original packaging to be eligible for a return.
Unfortunately, we cannot accept returns of opened or used products due to health and safety regulations.
Once your returned item is received and inspected, we will notify you via email.
If approved, your refund will be processed to your original method of payment within 5–7 business days.
Shipping costs (if applicable) are non-refundable.
Any product marked as final sale or gift cards.
Opened or used supplements.
If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery at support@rootssupplements.store with your order number and a photo of the item.
We’ll arrange a replacement or refund right away.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
If a package is marked as delivered but goes missing afterward, roots. is not liable to issue a refund or replacement. Please ensure your delivery location is secure or consider opting for express delivery with tracking.
For all return and refund inquiries, email us at support@rootssupplements.store — our team is here to help and ensure a smooth experience.