At roots., we’re committed to delivering your orders safely, swiftly, and reliably — because your wellness journey deserves nothing less.
Standard Delivery (Free)
Enjoy complimentary standard shipping on all orders within the United Kingdom. Delivery typically takes 2–5 business days.
Express Delivery (£4.99)
Need it faster? Choose express delivery at checkout for just £4.99, with delivery in 1–2 business days after dispatch.
Handling Time: 0–1 Business Days (Mon–Sat)
Order Cut-Off Time: 3:00 PM GMT (Orders placed after this time may be processed the next business day)
Once your order is processed and shipped, you'll receive a confirmation email with a tracking number. You can use this to monitor your package's journey until it reaches your door.
UK-Only Shipping: At this time, we only deliver within the United Kingdom.
Accurate Address: Please double-check your delivery address at checkout. We cannot be held responsible for undelivered packages due to incorrect or incomplete information.
Delivery Attempts: Our courier partners may re-attempt delivery or leave a notification if no one is available to receive the package.
Returned to Sender: If your package is returned due to an incorrect address, we’ll reach out to confirm the details and arrange reshipment. Additional shipping charges may apply.
Delays: While we work hard to meet delivery timelines, external factors (weather, seasonal surges, etc.) may occasionally cause delays.
Lost or Damaged Packages: If your order is lost or arrives damaged, contact us at support@rootssupplements.store — we’ll sort it out right away.
Stolen Packages: If a package is marked as delivered but is stolen afterward, we are unable to offer replacements. We recommend arranging delivery to a secure location whenever possible.
For any questions or support, our team is here to help — reach out at support@rootssupplements.store